Shipping Policy

At Rokhardt, we understand that receiving your order safely and on time is an important part of your shopping experience. We are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.

We work with trusted logistics partners to ensure that every order is carefully processed, securely packaged, and delivered as efficiently as possible. Whether you are purchasing a stylish table lamp, a modern ceiling lamp, or an elegant wall-mounted light, we strive to ensure your order arrives in excellent condition.

Please take a moment to review our Shipping Policy before placing your order.

Order Processing

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your purchase for shipment.

Every order is carefully inspected, securely packaged, and processed before being handed over to one of our shipping partners.

During periods of high demand, holidays, or promotional events, additional processing time may be required. We appreciate your patience and understanding as we work to ensure every order meets our quality standards before leaving our facility.

Shipping Carriers

To provide dependable international delivery services, especially for customers located in Europe and North America, Rokhardt cooperates with reputable international shipping carriers.

Depending on your destination and shipping requirements, your order may be delivered by one of the following carriers:

  • DHL
  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Royal Mail
  • DPD
  • Local postal and regional delivery partners

The shipping carrier selected for your order may vary based on your shipping address, package size, and logistics availability.

Shipping Regions

North America

Orders shipped to North America are handled by trusted carriers such as USPS, UPS, and FedEx, as well as other reliable regional delivery partners, depending on the destination.

Estimated Delivery Time: 7–12 business days after shipment.
Tracking information is generally available shortly after your order is dispatched, allowing you to monitor your delivery's progress.
Europe
Orders destined for European countries are delivered through dependable logistics providers, including DHL, DPD, GLS, and local postal services where appropriate.
Estimated Delivery Time: 8–15 business days after shipment.
Delivery times may vary slightly depending on the destination country, customs procedures, and local delivery conditions.
Asia
For customers throughout Asia, we work with experienced logistics providers such as DHL, EMS, SF Express, and other trusted regional shipping partners.
Estimated Delivery Time: 6–12 business days after shipment.
Our goal is to ensure that every order is transported efficiently and that reliable tracking is maintained throughout the shipping process whenever possible.
Oceania
Orders shipped to Australia, New Zealand, and other destinations within Oceania are delivered by carriers including Australia Post, NZ Post, DHL, and qualified local delivery partners.
Estimated Delivery Time: 8–15 business days after shipment.
Delivery schedules may vary slightly depending on the destination and local transportation networks.

Shipping Costs

Shipping fees are calculated based on several factors to ensure fair and accurate pricing.

Shipping costs may vary depending on:

  • The total order amount
  • The destination country or region
  • Package size and weight
  • Selected shipping method

The final shipping cost will be displayed during checkout before you complete your purchase.

From time to time, Rokhardt may offer promotional shipping discounts or free shipping on qualifying orders. Any applicable offers will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email if available.

When applicable, this email will include tracking information so you can monitor your shipment's progress in transit.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

Customs, Duties & Taxes

For international shipments, customs inspections, import duties, taxes, or other fees may be required depending on your country's regulations.

These charges, are determined by the customs authorities of the destination country and are the customer's responsibility.

Because customs policies vary from country to country, Rokhardt is unable to predict or control these additional charges.

Incorrect Shipping Information

To avoid delivery delays, please ensure that your shipping address, contact information, and postal code are accurate when placing your order.

Rokhardt is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please get in touch with our customer support team as soon as possible. We will do our best to update your shipping information before the order has been dispatched.

Lost or Delayed Shipments

Although we work with reliable shipping partners, unexpected delays may occasionally occur due to weather conditions, customs inspections, transportation disruptions, or other circumstances beyond our control.

If your package appears significantly delayed or you believe it has been lost in transit, please contact our customer support team. We will gladly assist you by working with the shipping carrier to investigate the shipment and provide updates whenever possible.

Our Shipping Commitment

At Rokhardt, we are committed to delivering every order with care, accuracy, and professionalism.

We continuously work with trusted logistics partners to improve delivery efficiency while ensuring every product is securely packaged to minimize the risk of damage during transport.

Our goal is to provide a dependable shipping experience that matches the quality of the products we offer.

Thank You

Thank you for choosing Rokhardt.

We truly appreciate your trust in our brand and your patience throughout the shipping process. Every order is important to us, and we are dedicated to delivering your lighting products safely and efficiently.

Your support inspires us to continue improving our services and providing an exceptional shopping experience for customers around the world.

We look forward to serving you again in the future.